Support
Technical support L1/L2
An engineer on your side of the inbox: user questions, access problems and the first look at every incident.
- Starting at
- €20
- Delivery
- start within a week
Support hours bought in blocks and used as they are needed. We answer in your own tools, triage before anything reaches your developers, and write the runbook as we go, so the second time a problem appears it is already solved.
What is included
- Replies to users in your own tools
- Triage before developers are involved
- Runbooks written as we go
- Blocks of hours, used as needed
Pricing
By the hour
€20 / hour
- Minimum 8 hours
- −5% from 40 hours
- −10% from 100 hours